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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jimena Ojeda

September 23, 2024

5  out of  5
rating by Jimena Ojeda
"Without a doubt, the best attention I had!! Very kind and patient since it was the first time I secured a car 😂 thank you for your patience and highly recommended service!! 💪🏼"
We responded:
"Jimena, we thank you for your kind review, we loved to hear about your experience, we are passionate about helping customers with their auto & life insurance needs. Thank you!!!"
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Jeane Kung

September 12, 2024

5  out of  5
rating by Jeane Kung
"very helpful and friendly"
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Rishi Gupta

September 7, 2024

1  out of  5
rating by Rishi Gupta
"I had my earthquake insurance with Arlene. Without my consent, this policy was cancelled and I was assured by her that it would be reinstated in 10-12 days given the error by her team. Had to keep chasing her down for it, there were no updates from her on it. This insurance was never re-instated. I moved out of the property 3 months later and thankfully didn't need the insurance. She is HIGHLY unprofessional and would never recommend her to anyone given so many better agents in that area."
We responded:
"Dear Rishti Gupta: Thank you for taking the time to leave a review. We appreciate all feedback, and we apologize for any inconvenience caused by the situation. We would like to clarify that your earthquake policy was indeed canceled due to a technical error on our part. We sincerely apologized for this mistake and have taken measures to rectify the issue to ensure it does not happen again. When we discovered the error, we immediately reached out to you to express our apologies and offered to reinstate the CEA Policy. However, at that time, we found that your renters policy had also been canceled. As per our policy guidelines, we cannot submit a CEA policy to a canceled renters policy. Instead, we would need to submit a new policy application. We understand that this situation may have caused confusion and inconvenience for you. We genuinely apologize for any frustration you may have experienced as a result of the technical error. It is worth noting that the CEA policy in question was canceled in July 2023, over 14 months ago. We are surprised that you are just now sharing your experience through this Google review. Unfortunately, this review is not relevant to the present circumstances. We want to assure you that providing professional service is of utmost importance to us. We are here to help and serve our customers to the best of our abilities. If you would like, we are more than willing to assist you with a new CEA policy application or address any other insurance needs you may have. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right and provide you with the service you deserve."
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Harout Sujain

September 5, 2024

5  out of  5
rating by Harout Sujain
"I’ve known Arlene and have insurance with her for many years now, her insurance service has always been exceptional. The customer service is wonderful, she always hace a great staff with friendly and knowledgeable, staff who are always ready to help. Arlene’s attention to detail is truly remarkable, ensuring that every aspect of your insurance needs is greatly handled. Her dedication to her clients is evident in every interaction, making the entire experience smooth and stress-free. I highly recommend her services to anyone looking for reliable and top-notch insurance support. Five stars all the way!"
We responded:
"Harout, thank you SO much for your review. We love serving ALL our AUTO, home & life clients, especially kind ones like you!!!! We appreciate your business."
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Susan Ninyo

August 30, 2024

5  out of  5
rating by Susan Ninyo
"Great service."
We responded:
"we appreciate your review!! thank you"
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Olivia Chase

August 23, 2024

5  out of  5
rating by Olivia Chase
"Wonderful insurance agent, helped answer all of my questions and got the best policy for me."
We responded:
"Thank you! We love to service customer like you! Our goal is to provide the best in auto life health insurance services!"
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PENNY Little

August 23, 2024

5  out of  5
rating by PENNY Little
"Arlene And her staff provide the most friendly and professional service you can get. I highly recommend To all my friends and anyone looking for top quality insurance care."
We responded:
"We are so grateful for your review, it makes us happy to know we are giving you the best in auto insurance!"
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Jerson baca Martinez

August 6, 2024

5  out of  5
rating by Jerson baca Martinez
"Excelente servicio , muy amable Arlene , gracias por su atención, recomiendo al mil por mil State Farm y a la señorita Arlene Bautista ..!!!"
We responded:
"Thank you so much! We love it when our customers are happy with our services for auto, life and health insurance! "
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Monica Arias

August 2, 2024

5  out of  5
rating by Monica Arias
"Thank you so much Arlene. Great customer service you have a great team always willing to help and answering all of our calls and questions. God bless you 100% satisfied excellent customer service.👏👏👏🌸🌸🌸💐"
We responded:
"Thank you! It is our joy to provide the best service possible to all our customers looking for auto, life and health insurance!"
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Pam Engler

July 26, 2024

5  out of  5
rating by Pam Engler
"Arlene and her team are always very helpful, knowledgeable and quick to respond!"
We responded:
"Thank you for the review, we appreciate taking care of all your insurance needs. "
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Savannah Kabir

July 9, 2024

5  out of  5
rating by Savannah Kabir
"Arlene, is a wonderful educator on all products!"
We responded:
"we thank you so much! "
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Bhavna Handa

July 9, 2024

5  out of  5
rating by Bhavna Handa
"Arlene provides clear and comprehensive explanations of different insurance options avaialble so you are well informed before making any decision. Her knowledge and expertise in the field were evident, and always avaialble to answer any questions I had."
We responded:
"We appreciate your feedback! "
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Alberto Pita

July 8, 2024

5  out of  5
rating by Alberto Pita
"Arlene como siempre muy amable y te ayuda con los problemas que puedas tener , su personal también te atiende muy bien y ayudan mucho , mantengan el buen trabajo de siempre ."
We responded:
"Thank you Alberto, for your review, I love helping customer like you with all their auto insurance needs!"
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Ali L

May 28, 2024

5  out of  5
rating by Ali L
"Helpful in getting our car insurance switched to California from out of state."
We responded:
"Thank you! we appreciate your review!"
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Roberto Gonzalez

May 24, 2024

5  out of  5
rating by Roberto Gonzalez
"Excellent attention, very kind miss Arlene"
We responded:
"thank you, we appreciate your review!"
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Wilma Gillotte

May 3, 2024

5  out of  5
rating by Wilma Gillotte
"Very quick response in a professional manner! Very reliable! Thanks, Ms.Arlene!"
We responded:
"Thank you! we appreciate you!!!!"
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Khanh Fleshman

April 24, 2024

5  out of  5
rating by Khanh Fleshman
"Very helpful and responsive!"
We responded:
"Thank you! We appreciate your review! "
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qianqian yu

April 19, 2024

5  out of  5
rating by qianqian yu
"excellent agent"
We responded:
"Thank you for your review! We appreciate your business."
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Alejandro Velazquez

March 26, 2024

5  out of  5
rating by Alejandro Velazquez
"So far the costumer service was very good. They were always there for all the problems that I had while setting up my insurance. Would tecomend"
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Bruce Lamone

March 26, 2024

5  out of  5
rating by Bruce Lamone
"Always available to answer questions and always great service. Been with Arlene for years. Thank you!"
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Wyman Fang

March 26, 2024

5  out of  5
rating by Wyman Fang
"Very polite and nice. Extremely knowledgeable about auto insurance"
We responded:
"thank you! we appreciate your review!!! "
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Brian Gluzman

March 21, 2024

5  out of  5
rating by Brian Gluzman
"Arlene was very helpful in getting us car insurance very quickly with minimal hassle. Will definitely go to her again for future insurance needs!"
We responded:
"Thank you so much for your kind words and positive feedback! We greatly appreciate your support and are thrilled to know that you had a wonderful experience with us."
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May Karam

March 21, 2024

5  out of  5
rating by May Karam
"I’ve been dealing with Arlene for a long time and I had the best service. She’s on the top of business and very professional. I really recommend her for any insurance you might need. Thank you Arlene. May"
We responded:
"Thank you from the bottom of our hearts for sharing your experience with us. Your kind words truly made our day! We're thrilled to hear that you had such a positive encounter with our team. It's customers like you who make all our hard work worthwhile."
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Andy Carrillo

March 5, 2024

5  out of  5
rating by Andy Carrillo
"Arlene did an amazing job explaining the multiple policies and coverage for me. It was a lot of information but I am grateful for her assistance. Outstanding professionalism and care."
We responded:
"Thank you so much for your review, we are grateful for you! "
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Beatriz P

February 29, 2024

5  out of  5
rating by Beatriz P
"Arlene Bautista has been a great help with the car insurance of our student daughter in Laguna Beach California. We are parents concerned about the well-being of our daughter, because we are in Texas. Arlene has given us the trust and all the information without hiding anything and clarifying any doubts by explaining in detail each point of the policy. She is a pleasant, reliable agent willing to help whenever we need her. Thanks Arlene from State Farm."
We responded:
"Thank you so much, it is my pleasure to serve you and your family."